Return Policy

Terms and Conditions of Sale

All standard orders require payment in full at the time of order unless arranged otherwise with sales crew. Payments may be made by VISA / MasterCard / American Express. Thirty Percent (30%) of the order is non-refundable. Products ship standard truck freight. All lead-times quoted at the time purchase are subject to change without prior notice after the sales transaction has taken place.

Any custom work i.e. (Logo deletion, etc.) requires an up-front 100% payment. Custom orders are non-refundable.

All orders purchased under a sales promotion will have the following sales terms and agreements applied:

• Any cancellation prior to shipment will have a 50% cancellation fee of the full retail price of the product.

Terms of Receiving the Product:

Before you sign for the shipment, inspect all cartons for visible damage and note it on the bill of lading. Even if no exterior damage is visible, open all packages immediately and inspect for damage or shortages. We cannot be held liable for any shipping related damage after you have signed for the shipment. If you find that damage was done, immediately note it on the BOL and notify the delivery person for the freight company to start a claim and request an inspection. They will pick up and return the product to us for replacement. You must repackage all the items the way you received them with all packing and crating materials in place.

If there was a problem with the configuration of the product versus what was ordered do not sign for the product at all. Contact us immediately. If you sign for the product you have 48 hours to contact us so that we may schedule a pickup in order to ship the product back to rectify any problems.

Return Policy

If for any reason you are not satisfied with your purchase. You may schedule to return it within 7 days of when you received the product. Simply notify us by phone. We will then issue a Return Material Authorization Number. If the items are returned in perfect resalable condition, actual shipping charges paid by Overkill Engineering will be deducted from the purchase price, unless the return is due to our error. After 15 days ALL SALES ARE FINAL. The following terms must be met by you.

• The Return must be scheduled with us within 7 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• You must pay any return shipping expense.

Display the RMA # prominently on the outside of the unit to avoid delays to your refund. Upon receipt of the returned merchandise and in good order in accordance with the above and within 7 days of original delivery. Overkill Engineering then has 14 business days to inspect the unit after delivery at which time we will issue credit to your charge account if all of the above are met.

Refund Policy

Refunds will be processed no later than 21 days from the date of request of cancellation from customer; they will be paid no later than 30 days from the date of being processed. All refunds will be by company check.

At Overkill Engineering we are driven to consistently build the highest quality products, to push the envelope to develop the most advanced designs, to produce products that are flawless in fit and finish, to provide our customers with ease of installation, and to constantly promote outstanding customer service.